Shipping policy
Bubble Tea & Boba Supply Delivery UK
SHIPPING METHODS:
1-9 boxes: Parcel Delivery (Monday - Friday)
10+ boxes: Pallet delivery (Monday - Friday)
Remarks:
- If 5-6 boxes of the product are fragile (popping balls or coconut jelly), pallet delivery may be applied.
- If the customer requests not to use a pallet and this results in damage, we will not be able to provide compensation.
- Please inform us by email/ Whatsapp if there are any specific delivery instructions.ย Extra cost will be applied.
- Please contact us by email/ Whatsapp if you have a special request for same-day or Saturday delivery. Extra cost will be applied.
- Pallet delivery time will be from 9am to 6pm. If re-delivery is required, redelivery costs will be borne by the customer.
- Timed delivery can be arranged at an additional cost.
SHIPPING TIME:ย
England, Wales, Scotlandย - 1-3 Daysย
Northern Ireland - 3-6 Days
ย ย
SHIPPING COSTS:
- Delivery every Mon, Wed and Fri.
- Own Driver Networkย ยฃ8+VAT / box (Max. 20kg per box)
England
- 1-9 boxes: Parcel Delivery ยฃ8+VAT / box (Max. 20kg per box)
- 10+ boxes: Pallet Deliveryย
*ย Free delivery of orders over ยฃ300 in value*
ย
Wales
- 1-9 boxes: Parcel Delivery ยฃ10+VAT / box (Max. 20kg per box)
- 10+ boxes: Pallet Deliveryย
*ย Free delivery of orders over ยฃ500 in value*
ย
Scotland
- 1-9 boxes: Parcel Delivery ยฃ12+VAT / box (Max. 20kg per box)
- 10+ boxes: Pallet Deliveryย
*ย Free delivery of orders over ยฃ800 in value*
ย
Northern Ireland
- 1-9 boxes: Parcel Delivery ยฃ15+VAT / box (Max. 20kg per box)
- 10+ boxes: Pallet Deliveryย
*ย Free delivery of orders over ยฃ1000 in value*
ย
ย
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โ ๏ธ SHIPPING POLICY:ย
Please take a moment to inspect your order upon delivery. If you notice any issues such as defects, damages, or receiving the wrong item, we kindly ask you to reach out to us immediately. Please note that providing evidence of the issue will assist us in conducting a thorough investigation to address the matter effectively.
While we take great care in packaging your order, any damages that occur during transit are the responsibility of the courier company. If you receive a damaged package, we advise capturing photographic evidence from various angles in clear light to aid us in resolving the issue with the courier company.
If your order is incorrect or incomplete, please email us at info@bobaformosa.co.uk or contact us with photographic evidence of all the items received. This will enable us to investigate the matter promptly and take corrective action as necessary.
Furthermore, if a dispatched order is returned to our warehouse due to failed delivery attempts, the customer will be responsible for the courier fees associated with re-delivery. We do not offer a free returns service and are unable to refund postage costs or the original delivery charge. Thank you for your cooperation and understanding.