SHIPPING METHODS:

1-9 boxes: Parcel Delivery (Monday - Friday)
10+ boxes: Pallet Delivery (Monday - Friday)

🚛 London Delivery: Every Monday, Wednesday and Friday - own driver network

 (Cut-off time: Every Friday, Tuesday, and Thursday before 12:00 noon)

Remarks:

• If 5+ boxes of the product are fragile (popping balls or coconut jelly), pallet delivery will be applied.
• If the customer requests not to use a pallet and this results in damage, we will not be able to provide compensation.
  
• Please inform us by email/ Whatsapp if there are any specific delivery instructions. ( Extra cost will be applied.)
• Please contact us by email/ Whatsapp if you have a special request for same-day or Saturday delivery. Extra cost will be applied.
• Pallet delivery time will be from 9am to 6pm. If re-delivery is required, redelivery costs will be borne by the customer.
• Timed delivery can be arranged at an additional cost.

SHIPPING TIME:

Order Cutoff Time: 12:00nn 

All orders submitted before 12.00 will be dispatched same day. 

England, Wales, Scotland - 1-3 Working Days
Northern Ireland - 3-6 Working Days

SHIPPING COSTS:

• Volumetric weight may affect the shipping cost.

我們在英國全區供應批發珍珠奶茶，也為您的珍奶店儲備開店的專業訓練以及用品。

⚠️ SHIPPING POLICY: 

Please take a moment to inspect your order upon delivery. If you notice any issues such as defects, damages, or receiving the wrong item, we kindly ask you to reach out to us immediately. Please note that providing evidence of the issue will assist us in conducting a thorough investigation to address the matter effectively.

While we take great care in packaging your order, any damages that occur during transit are the responsibility of the courier company. If you receive a damaged package, we advise capturing photographic evidence from various angles in clear light to aid us in resolving the issue with the courier company.

If your order is incorrect or incomplete, please email us at info@bobaformosa.co.uk or contact us with photographic evidence of all the items received. This will enable us to investigate the matter promptly and take corrective action as necessary.

Any discrepancies (including damages, shortages, or incorrect items) must be reported in writing within 5 working days of the dispatch date. Claims made after this period may not be accepted. We reserve the right to investigate and verify all claims before issuing any replacements or credits.

Furthermore, if a dispatched order is returned to our warehouse due to failed delivery attempts, the customer will be responsible for the courier fees associated with re-delivery. We do not offer a free returns service and are unable to refund postage costs or the original delivery charge. Thank you for your cooperation and understanding.

REFUNDS POLICY

Please note that due to the perishable nature of the stock, all food, beverage items and customised products are non-refundable. We do not provide a free returns service, any returns must be organised and paid for by yourself. Should the product be damaged in transit or be handled in a way which would not be permitted to be resold, you will be held solely responsible and will pay the full amount for the damaged goods. If the product you have received is faulty or described incorrectly or a warranty exists on the product, please provide evidence so that we can further investigate.

Any discrepancies (including damages, shortages, or incorrect items) must be reported in writing within 5 working days of the dispatch date. Claims made after this period may not be accepted. We reserve the right to investigate and verify all claims before issuing any replacements or credits.

To refer to full terms and conditions and any questions about your invoice, please email us at info@bobaformosa.co.uk for more information.

SALES

All sales are strictly subject to stock availability. If a product is unavailable, the customer will be informed and a suitable replacement will be offered, if this is not acceptable, the customer will be refunded in full.

All discounts are approved on a transactional basis and will not be applicable for future orders. Discounts are at the full discretion of the director of the company and can be withdrawn at any time.

SHORT-DATED PRODUCTS
Certain products may be offered at discounted prices due to short Best Before Dates. The BBD will be clearly indicated on the product listing. By purchasing such products, customers acknowledge and accept the stated shelf life. These items are non-refundable and non-returnable unless damaged or incorrect upon delivery.

SHIPPING POLICY

Please take a moment to inspect your order upon delivery. If you notice any issues such as defects, damages, or receiving the wrong item, we kindly ask you to reach out to us immediately. Please note that providing evidence of the issue will assist us in conducting a thorough investigation to address the matter effectively.

While we take great care in packaging your order, any damages that occur during transit are the responsibility of the courier company. If you receive a damaged package, we advise capturing photographic evidence from various angles in clear light to aid us in resolving the issue with the courier company.

If your order is incorrect or incomplete, please email us at info@bobaformosa.co.uk or contact us with photographic evidence of all the items received. This will enable us to investigate the matter promptly and take corrective action as necessary.

Any discrepancies (including damages, shortages, or incorrect items) must be reported in writing within 5 working days of the dispatch date. Claims made after this period may not be accepted. We reserve the right to investigate and verify all claims before issuing any replacements or credits.

Furthermore, if a dispatched order is returned to our warehouse due to failed delivery attempts, the customer will be responsible for the courier fees associated with re-delivery. We do not offer a free returns service and are unable to refund postage costs or the original delivery charge. Thank you for your cooperation and understanding.